How to answer requests with a written offer on the website

Step by step

• 1. 0:00
  When a family requests a quote, you get an email, and the request shows up in your Captain inbox.
• 2. 0:06
  Open it to see their date, group size, departure time and message.
• 3. 0:12
  Reply right in the conversation. Contact details stay hidden until the family books.
• 4. 0:19
  When you're ready, click Send an offer.
• 5. 0:24
  The date, departure time, hours, price and guests are filled in from the request. Change anything you need.
• 6. 0:32
  Add any extras, like an officiant, and a note to the family.
• 7. 0:38
  Choose how long the offer stays open. Forty-eight hours is the default.
• 8. 0:43
  The summary shows what the family pays, and what you receive after the commission, forty-eight hours after the trip.
• 9. 0:50
  Click Send offer. The family gets an email, and can accept and pay right in the conversation.
• 10. 0:57
  Need to change something? Withdraw the offer, or send a new one, any time before it's accepted.
• 11. 1:04
  When the family pays, you'll see Booking confirmed, with their contact details.
• 12. 1:12
  Then click Write trip details to send the family everything for the day: where to park, what to bring and when to arrive.